Shipping policy
Shipping Policy
Last updated: 27 August 2026
We want your costume to arrive in time for the big night. Here's exactly how shipping works — no surprises.
Where we ship
Worldwide, with dedicated delivery to the United States, United Kingdom, Canada, and Australia.
Processing time
Orders are processed within 1–2 business days (next business day for weekend/holiday orders).
Estimated delivery (after processing)
| Region | Estimate |
|---|---|
| 🇺🇸 United States | 7–12 business days |
| 🇬🇧 United Kingdom | 7–12 business days |
| 🇨🇦 Canada | 8–14 business days |
| 🇦🇺 Australia | 8–14 business days |
⚠️ Estimates, not guarantees — customs and peak-season volume can affect delivery. Set these to your real supplier's numbers before launch.
If we can't ship on time (your protection)
If we can't dispatch your order within the time stated above, we'll notify you and give you the choice to wait or cancel for a full refund (in line with the US FTC Mail Order Rule and equivalent fair-trading expectations in the UK, Canada, and Australia).
🎃 Halloween — order early
To receive your costume before October 31, order by October 15, 2026. Orders after this date may not arrive in time; we can't guarantee Halloween delivery for late orders.
Shipping costs
Calculated at checkout by destination. Free standard shipping over $60.
Duties, taxes & VAT
- UK: order value and any import VAT/duties are handled at checkout (prepaid). If collected at checkout, no surprise fees on delivery.
-
US, CA, AU: any import duties or local taxes set by your country are the recipient's responsibility and aren't included in our prices, unless collected at checkout.
Configure this to match how your store actually handles duties (DDP vs DDU) — be explicit so customers aren't surprised, which is the #1 driver of shipping chargebacks.
Tracking
You'll get a confirmation email with tracking once your order ships. Allow 1–3 days for tracking to update.
Wrong address / delays / lost parcels
Double-check your address at checkout. If something's wrong, email support@goscary.com within 12 hours. If your order hasn't arrived within the estimated window, contact us and we'll track it and make it right.
Contact
support@goscary.com
