Returns & Refunds Policy

Last updated: 27 August 2026

We want your little one to love their costume. If it's not right, here's exactly how it works — and your legal rights in your country are protected in full below.

Our 30-day return promise (all customers)

You can return most items within 30 days of delivery for a refund or exchange, provided they're: - Unworn, unwashed, and undamaged - With tags attached and in original packaging

This 30-day promise is our voluntary policy and is in addition to the statutory rights set out below — it never reduces them.

How to start a return

1. Email support@goscary.com within 30 days with your order number and reason.
2. We'll reply with a return authorisation and the return address.
3. Send the item back. For a change-of-mind return, you pay return postage. For faulty, damaged, or wrong items, we pay — see below.

Please contact us before sending anything back.

Faulty, damaged, or wrong items

If an item arrives faulty, damaged, or isn't what you ordered, email us within a reasonable time with a photo. We'll cover return shipping and give you a replacement or full refund (including original shipping) — your choice. This applies regardless of the 30-day window.

Refunds

Once we receive and inspect your return, approved refunds go to your original payment method. We process them promptly — within 14 days of receiving the goods (or your proof of return), and typically faster.

Sizing & exchanges

Costumes are sized by age — check the size guide on each product page. If the fit's off, we'll exchange for another size (subject to stock) or refund under the 30-day promise.

Items we can only accept if unopened

For hygiene, sealed items such as face masks or wigs can only be returned for change-of-mind if still sealed/unused. This does not affect your right to a remedy if such an item is faulty or not as described.

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Your statutory rights by country

These rights apply in addition to everything above and cannot be waived.

🇬🇧 United Kingdom — Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order for any reason within 14 days of receiving it, and a further 14 days to return the goods. We'll refund the item price plus the standard outbound delivery cost. Return postage for a cancellation is your responsibility. Separately, under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose — if not, you may be entitled to a repair, replacement, or refund (including a 30-day right to reject faulty goods).

🇦🇺 Australia — Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss; and to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major. Nothing in this policy limits those guarantees.

🇺🇸 United States — Returns are handled under our 30-day promise above, in addition to any rights you have under the consumer-protection laws of your state and your card issuer's protections. In line with the FTC Mail Order Rule, if we can't ship within the stated time we'll notify you and offer the option to cancel for a full refund.

🇨🇦 Canada — Returns are handled under our 30-day promise above, in addition to any rights you have under the consumer-protection legislation of your province or territory.

Cancellations before shipping

Email us within 12 hours of ordering and we'll cancel and refund in full if it hasn't shipped.

Contact

support@goscary.com — a real person will help.